Missing mail, wrong mail, no mail at all. Several Central Ohio neighborhoods have had major problems with the US Postal Service, and have complained to ABC 6 the Post Office was ignoring their concerns.
ABC6 and Fox 28 have been investigating the local mail issues since October, 2017.
"It's much harder than it looks," said retired mail carrier Merrilee Pyle last February. "It is much harder- there's a lot more involved than people know."
Pyle said it's not like the old days. She said these days there aren't enough carriers for all the work. When asked about the number of mail carriers in Columbus, USPS Spokesman David VanAllen emailed this statement: "The Postal Service does not discuss internal operational matters, but we will resolve any specific concerns brought to our attention."
We took your complaints to Washington, DC, and US Representatives Joyce Beatty and Steve Stivers. They said our stories are getting results.
"Thank you for keeping it out in the front because I can honestly tell you it has made a real difference," said Beatty.
Stivers said the USPS employed almost 600 carriers in the Columbus area when our reports first started airing back in February. He said that number is now 800.
"You brought it to our attention," said Stivers. "You brought it to the community's attention. We've worked hard to make sure the US Postal Service stays on it and is focused on it."
The Congress members also said they check in with postal leaders twice a week, and are pushing to get all the carriers out on their routes by 9:30 a.m.
"Regardless of what neighborhood you live in, your mail should be delivered before 6:00 p.m.," said Stivers.
Both leaders said there's only so much they can do.
"I wish Congressman Stivers and I had a magical wand to make everything perfect," said Beatty. "We have no control in reporting authority to make this go away. But, having said that, we still meet, we still advocate and we're going to continue to do so."
Back in July, after months of complaints, the Postal Service formed a consumer advisory council. Van Allen said it was an opportunity for consumers to learn about the postal service and to have post office managers get feedback. When asked for an update about the panel, who's on it and what issues they're tackling, a response to the questions was never sent.
After several months of problems, Richard Calcaterra said mail service in his New Albany area neighborhood has gotten better.
"Wonderful, wonderful!" he said. "A day and night difference. Thanks to everything Channel 6 did. It made a big change here. You were on our side and it absolutely made a difference."
If you have complaints about mail delivery in your area, the postal service wants to know.
Call the USPS Consumer Affairs Division in Cincinnati: 513-684-5794.